All online home banking members will be required to re-enroll in Multi-Factor Authentication (MFA) at their first log in AFTER May 12, 2015. The re-enrollment will ONLY change your security questions, answers, image and phrase. Your User ID and password will NOT be changing during this process.
1. You will need to: Clear all session cookies from your device. (Depending on the version of Internet Explorer, go to the Toolbar/Tools/Internet Options/Browsing History/Delete then select “Cookies”, click delete then click ok) Steps may vary - Google your Internet version for these steps.
2. Select THREE questions in the drop downs provided. Previously selected questions can be reused, with the same security answer.
3 .Select an image and passphrase. This can also be the same information that was previously entered.